Privacy Policy – NEX191 Thailand 2025

At NEX191 Thailand, protecting your privacy is our top priority. This Privacy Policy explains how we collect, use, store, and protect your personal information when you access and use our online casino and sports betting platform. By using NEX191, you agree to the terms outlined below.

1. Information We Collect

We collect information to provide and improve our services, including:

• Personal Identification Information: Name, date of birth, email address, phone number, and ID verification documents for KYC (Know Your Customer).
   
• Account Details: Username, password, transaction history, and game activity.
   
• Payment Information: Bank account or e-wallet details used for deposits and withdrawals.
   
• Technical Data: IP address, device information, browser type, and cookies to enhance user experience and security.
   

2. How We Use Your Information

Your information is used to:

• Verify your identity and comply with legal regulations, including anti-money laundering laws.
   
• Process deposits, withdrawals, and payouts securely and efficiently.
   
• Provided customer support and resolved any issues or disputes.
   
• Personalize your gaming experience and offer relevant promotions.
   
• Monitor suspicious activity to protect against fraud and unauthorized access.
   
• Comply with applicable laws and respond to lawful requests by authorities.
   

3. Data Sharing and Disclosure

We do not sell or rent your personal information to third parties. However, we may share your data with:

• Trusted service providers who assist with payment processing, security, and IT support under strict confidentiality agreements.
   
• Regulatory authorities or law enforcement agencies, if required by Thai law, or to protect our legal rights.
   
• Affiliates and marketing partners only with your explicit consent.
   

4. Data Security

We implement robust security measures to safeguard your data, including:

• SSL encryption protects data transmissions between your device and our servers.
   
• Secure storage solutions with restricted access.
   
• Regular security audits and updates are necessary to maintain the integrity of our platform.
   
• Continuous monitoring for unauthorized access or breaches.
   

5. Cookies and Tracking Technologies

NEX191 uses cookies and similar technologies to:

• Enhance site functionality and remember your preferences.
   
• Analyze user behavior to improve services.
   
• Deliver personalized content and marketing messages.
   

You can manage cookie preferences through your browser settings, but disabling cookies may affect some features.

6. Your Rights

You have the right to:

• Contact our support team to access, correct, or delete your personal information.
   
• Withdraw consent for marketing communications at any time.
   
• Request data portability or object to specific data processing, where applicable.
   
• Request account closure or self-exclusion for responsible gaming.
   

7. Children’s Privacy

NEX191 strictly prohibits individuals under 20 years old from using our platform. We do not knowingly collect data from minors and take measures to prevent underage gambling.

8. Changes to This Privacy Policy

We may update this Privacy Policy occasionally to reflect changes in laws, technology, or business practices. We will notify users of significant changes through our website or email.

9. Contact Us

If you have any questions or concerns about your privacy or this policy, please contact our dedicated Thai-speaking support team via live chat, email, or LINE.

Using NEX191 Thailand, you acknowledge that you have read and accepted this Privacy Policy. We are committed to maintaining your trust by keeping your information secure and confidential.